Shipping policy
Shipping Policy
FREE SHIPPING: We offer free shipping on all orders over EUR 25.00 within the European Union (EU).
Shipping Origin
All orders are shipped from our warehouse in Germany (Frankfurt am Main). Orders placed within Japan are shipped directly from Shizuoka (Manufacturer).
Processing Time
The time we need to prepare an order for shipping (packing & labeling):
- 0 - 1 Business Days (Monday to Friday)
Transit Times & Shipping Rates
Germany
- Transit Time: 1 - 3 Business Days
- Shipping Cost (1-8 Tubes): EUR 2.90
- Shipping Cost (Bottle / Display Box / Set): EUR 4.90
- Orders over EUR 25.00: Free Shipping
European Union (EU)
- Transit Time: 2 - 5 Business Days
- Shipping Cost: EUR 4.90
- Orders over EUR 25.00: Free Shipping
Japan
- Transit Time: 2 - 6 Business Days
- Shipping Cost: JPY 500
- Orders over JPY 3,000: Free Shipping
International (Rest of World)
- Transit Time: 5 - 10 Business Days
- Shipping Cost: EUR 19.90
- Customs & Duties: International shipments may be subject to import taxes, duties, and customs fees. These fees are the responsibility of the buyer.
